Cybersecurity risk management & Trusted AI for physician offices and medical practices
Find and reduce risks across your physician practice. Without adding more work.
Risk takes different forms across a physician practice. An unpatched workstation can give an attacker a way into your network. Using an unauthorized AI tool can create data privacy and compliance risks. A member of staff following an outdated policy or missing a required procedure can create a patient safety risk.
For busy physician office practices, reducing those risks depends on knowing where problems exist, giving people access to the right information, and making it easier to take action.
Find risks sooner
Identify vulnerabilities, missing patches, and other technology risks before they disrupt patient care.
Fix more with less manual work
Automate patching and remediation to reduce your security team’s workload.
Keep staff working from the right information
Make trusted policies, procedures, and organizational knowledge easy to find and use.
Reduce risk from everyday AI use
Equip staff with secure AI grounded in your organization’s information, policies, and procedures.
Risk is growing across your technology, people, and processes
- Technology risk in physician practices is always changing. New vulnerabilities are discovered every day. Software needs updating. Systems need monitoring. And for many physician practices, the same small team responsible for keeping technology running is also responsible for keeping it secure.
- On top of this, compliance creates its own challenges. Staff need easy access to the right policies, procedures, and guidance. As requirements change, practices need a reliable way to keep information current and make sure employees can find what they need when they need it.
- AI is creating risks, too. Physicians and staff are already using AI to save time and improve productivity. But without clear guardrails and trusted tools, practices can lose visibility into how AI is being used and where sensitive information is being shared.
- None of these risks exist in isolation. Cybersecurity, compliance, policies, procedures, and AI all compete for the same time, attention, and resources. The more disconnected they become, the harder they are to manage.
Different risks. One physician office.
An unpatched system, an unauthorized AI tool, and a missed policy can create very different problems. Solution Synergy helps you reduce the gaps across both your technology and the people using it, so risks are easier to find, manage, and resolve.
80%
42%
17%
Disconnected tools and processes make risk harder to manage
Unseen vulnerabilities
Problems can exist unnoticed between different tools, teams, and responsibilities, leaving your practice exposed for longer.
Patient safety risks
When staff follow outdated policies, procedures, or guidance, the wrong information can lead to mistakes that put patient safety at risk.
Escalating issues
Vulnerabilities, outdated policies, and unsafe AI use can become more difficult and costly to resolve the longer they go unchecked.
Slower decisions
Staff spend longer working out what needs attention and what to do next, delaying the response.
Duplicate work
Teams repeat the same checks, maintain information in different places, and follow up on the same issues, wasting limited time and resources.
See the risks. Fix the gaps. Give your team the right information.
EAGLEi
Intelligent remediation
Discover technology across your practice
Identify workstations, laptops, servers, firewalls, virtual machines, cloud assets, and remote endpoints, so you know what you need to protect.
Find vulnerabilities
Identify security weaknesses across the technology your practice relies on so you can address them before they create bigger problems.
Spot missing patches
See which systems and endpoints need security patches so known vulnerabilities don’t stay open unnecessarily.
Identify outdated software
Find software that needs updating across workstations, servers, and other infrastructure, so your team can keep systems current and reduce exposure.
Prioritize what needs attention
See where technology risks are highest so your team can focus their time and resources on the issues that need attention first.
Automate patching
Deploy patches across your technology environment so your team can keep systems updated without managing every patch manually.
Automate remediation
Use remediation workflows to resolve security issues faster and reduce the amount of manual security work your team has to manage.
Monitor for new risks
Continuously monitor your technology environment so your team can identify and respond to new vulnerabilities and security issues as they emerge.
AURA AI
Knowledge-grounded AI
Get trusted answers from your own knowledge
Ask questions in plain language and get answers grounded in your practice’s approved knowledge, so staff can get the right information quickly.
Understand visual information
Bring documents, images, and other information into Visual Feed to quickly understand what you’re looking at and get useful answers and insights.
Find the information you need
Search policies, procedures, training resources, contracts, and other organizational knowledge so staff spend less time looking for answers.
Analyze complex information
Use AI to analyze documents, policies, procedures, contracts, and other information so you can find important details, understand what they mean, and act on them faster.
Prepare for difficult conversations
Use AI-guided coaching and role-play to practice challenging conversations with patients, families, colleagues, or staff and feel better prepared before having them.
Create training from your own content
Turn your practice’s policies, procedures, and organizational knowledge into custom, trackable training so staff can learn the information that applies to their work.
Research and understand your market
Gather and analyze market intelligence so practice leaders can make better-informed business decisions.
Turn information into usable assets and clear reports
Create executive reports and infographics that make complex information easier for staff and practice leaders to understand, communicate, and act on.
Find the risk. Know what to do next.
EAGLEi identifies, prioritizes, and remediates technology risk. AURA AI puts your practice’s knowledge to work.
Together, they help you find problems sooner, understand what needs to happen next, and take action before small risks become bigger ones.
EAGLEi
AURA AI
EAGLEi
AURA AI
Keep everyday risks from becoming bigger problems.
An urgent software update lands in the practice manager’s inbox
The practice manager needs to know which computers are affected without checking every workstation manually. EAGLEi identifies the affected endpoints and helps automate patching and remediation, closing vulnerabilities faster and taking another job off the team’s list.
1
A physician gets a question about a procedure they rarely deal with
They need the current process, but they don’t know where the latest version is stored. AURA AI gives them an answer grounded in the practice’s approved policies and procedures, helping them follow the right process without searching folders or interrupting someone else.
2
A nurse wants to use AI to help with an admin task
Instead of putting practice information into an unauthorized AI tool, they can use AURA AI to work with the practice’s own knowledge and guidance, helping reduce the privacy and compliance risks associated with everyday AI use.
3
A new supplier contract arrives for the practice manager to review
They need to understand the important terms without reading the document repeatedly or missing something buried in the small print. AURA AI can analyze the contract and surface key terms, obligations, and areas that need closer attention before the practice signs.
4
An office manager needs to call an angry patient whose appointment has been moved again
They can use AURA AI to role-play the conversation beforehand, practise responding to likely questions or reactions, and go into the call better prepared.
5
You’ve hired a new medical assistant to help clear a patient backlog
They start Monday, and you need them confident in your practice’s processes as quickly as possible. AURA AI turns your own policies, procedures, and organizational knowledge into targeted training, so they can learn what they need for the job without experienced staff spending hours walking them through every process.
6
A new remote billing specialist logs in for their first day
You’ve brought them in to help work through a claims backlog, and they need access to practice systems immediately. EAGLEi identifies the remote endpoint and flags missing patches, outdated software, or vulnerabilities, so you can address the risks without holding up the work they were hired to do.
7
The practice manager needs to update the partners before their monthly meeting
AURA AI can turn complex organizational information into a clear report or infographic, helping the leadership team quickly understand what needs attention and make informed decisions.